Access Healthcare has been recognized at the 2nd Annual CX Excellence Awards 2023 with the prestigious "Best Use of AI & Robotics to Enhance Customer Experience (Healthcare)" award. This remarkable achievement showcases Access Healthcare's commitment to leveraging innovative technology solutions to revolutionize the healthcare revenue cycle. Jithesh Sundararaj, Assistant Vice President, Sakkaravarthi K, Lead Director and Balaji Sundararaman, Senior Director received the award on behalf of the company.
The CX Excellence Awards, organized by Quantic India, celebrates organizations implementing advanced technology solutions to enhance customer experiences. Implementing AI and robotics in healthcare call center interactions earned us this coveted award. By harnessing the power of these technologies, we have focused on improving revenue cycle interactions with Payers, Providers, and Patients.
The award ceremony, held on June 23rd, 2023, at Hotel Four Seasons in Bengaluru, gave Access Healthcare a platform to highlight its exceptional work. The event featured a poster session, live interviews with the winners, CXO panel discussions, and corporate presentations. Access Healthcare had the opportunity to share its award-winning ideas, inspire others in the industry, and network with peers and potential partners.
The recognition garnered at the CX Excellence Awards further solidifies Access Healthcare's position as an industry leader. Their implementation of AI and robotics sets a new standard for personalized, efficient, and seamless healthcare services. The award is a testament to their dedication to enhancing customer experiences in the healthcare sector.
Participating in the Awards Ceremony offered Access Healthcare valuable exposure and expanded its network within the industry. Access Healthcare inspired collaboration and knowledge-sharing among like-minded professionals by showcasing their successful projects and case studies. This recognition as a pioneer in AI and robotics will inspire other organizations to adopt technology-driven strategies to deliver exceptional call center experiences.
Looking ahead, Access Healthcare's triumph at the CX Excellence Awards catalyzes its future endeavors. It motivates them to continue pushing boundaries and exploring new frontiers in customer experience enhancement. By leveraging its award-winning approach, Access Healthcare aims to revolutionize the healthcare industry and inspire others to embrace innovative technology solutions.