700% Improvement, Backlog Virtually Eliminated
In the healthcare industry transformation of volume to value, an imperative to survival for billing companies is how they leverage best practices and technology necessary to enable it. One particular company has a mature base of physician practices served with a blended solution of technology and service. Historically, the company served as the face of customer service while leveraging an outsourcing partner to enable scale in execution.
With increasing complexity in Revenue Cycle Management, their business began to experience increased backlog in unworked claims as well as other operational headwinds. The situation reached critical mass with an unworked rate of nearly 70%.
Enter Access Healthcare. Within 60 days of engagement, unworked claims were reduced to 10%...a 700% improvement. Our new customer realized a new sense of accountability and quality in achieving scale. They now envisioned a future where best practices and our arc technology that enables it fuels more aggressive growth and new stories of excellence they are creating with their physician practices.
is the increasing complexity of revenue cycle management creating new pain points in your business?
Contact us today to explore your story and how we can help support your path to quality results.