People


Recruiting Model

Our people are our greatest asset. Managing revenue cycle is as much about creating a vibrant, winning culture as it is about enabling efficiency, applying experience, and sharing knowledge. We carefully select managers and team leaders based on verifiable performance and culture fit. All employees hold college degrees and 20% hold masters degrees. Additionally, for medical coding and denial management work, we recruit life sciences graduates and people with three plus years of billing cycle experience.


Training Methodology and Tools

Prior to deployment of an employee on a customer account, we ensure that people have assimilated the skills and knowledge required to proficiently perform the work. Access Healthcare certification is a requirement because we believe demonstrated, intricate knowledge of the right process holds the key to delivering high-quality service. Additionally, we built a strong foundation of learning with multiple soft skills and other advanced revenue cycle management certification programs.

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While People represent a critical gear within the access healthcare Best Practices Engine, equally important are Process and Technology. See how we leverage each of them to enable optimal performance.


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