Ajay Giri, Vice President of Operations- Call Center

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Ajay.jpg

Ajay Giri, Vice President of Operations- Call Center

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Ajay Giri is Vice President – Operations at Access Healthcare. In this role, he is responsible for managing our healthcare call center business operations across delivery centers in India and Philippines.

Ajay joins us from Concentrix, where he managed service delivery operations for multiple sites in Bangalore and provided leadership to a team of over 2,500 employees supporting multiple clients, as the Associate Vice President. Prior to Concentrix, Ajay has worked with companies such as QuScient Technologies Pvt. Ltd., Sparsh BPO Services Ltd, and Sutherland Global Services Pvt. Ltd. Earlier, he worked in leadership roles in various organizations in manufacturing, logistics, and market research space.

With over 30 years of experience in the areas of sales, operations and business management through exposure to varied industries (BPO, logistics, finance, market research, office automation and home appliances), Ajay brings a rich cross-functional expertise. Over the last 14 years, in the BPO industry, he has managed a wide range of processes across industry segments, for both domestic and international clientele.

Ajay holds an Executive General Management Program (EGMP) degree from the Indian Institute of Management Bangalore and a graduate degree in commerce from The University of Madras.

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