Voice Coach - Accounts Receivable 

Voice Coach  Accounts Receivable.jpg

If you want to do more with your healthcare career and deepen your knowledge of healthcare revenue cycle management, you have to look at your healthcare business processes from the customer’s lens. Get smarter about the business of healthcare, join a company that values your work and enables you to become a true partner to your clients by investing in your growth besides empowering you to work directly on KPIs that matter to your clients.

Begin your leadership journey with Access Healthcare as a Voice Coach for Accounts Receivable Services with Access Healthcare.  We are always interested in talking to inspired, talented, and motivated people. Many opportunities are available to join our vibrant culture

Job Location: Chennai, India

Job Description

  • Conduct voice training for call agents, including other coaching - modify their vocal delivery, help to articulate their thoughts and art of listening
  • Monitor calls made by call agents to ensure the communication, soft skills, process, and compliance are followed correctly
  • Provide individual feedback based on the call analysis, identify specific training needs, and implement action plans
  • Contribute to employees’ performance assessment and provide feedback/ suggestions for improvement
  • Handle training related to change interventions, refresher training, improvement initiatives, client-specific or management-specific interventions, PIP escalations, new hire training, and others
  • Conduct on the floor interventions to analyze on-ground performance, provide feedback and implement action plans
  • Proficient with various voice coach training tools
  • Develop training materials, reference library, and resourceful training modules
  • Participate in client visit management and performance appraisals
  • Other responsibilities include reporting, liaising with training and development team, and related new initiatives

Job REQUIREMENTs

To be considered for this position, applicants need to meet the following qualification criteria:

  • Customer-centric approach
  • Ability to handle conflicts and provide resolutions
  • Experience in monitoring and auditing calls made by caller agents
  • Stay updated with the current trends in the voice and accent training and incorporate it with the existing practice from time to time
  • Maintain data and MIS of the training conducted
  • Ability to interface with customers and internal team
  • Embrace new training tools and technologies

Grow your career with access healthcare!

More Ways to Apply

 Call us at:  +91-91762-77733

Call us at: +91-91762-77733

 Write to us at :  careers@accesshealthcare.co

Write to us at : careers@accesshealthcare.co


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