AR Caller Jobs in Chennai

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    Give wings to your career as a AR caller by joining Access Healthcare’s Customer Service Team.  Your focus will be on providing support to patients and providers through multi-channel contact center. The role requires a good understanding of the patient population, understanding of their billing statements, and strong customer service orientation. Review the job description below and apply online below:

    Job Description

    • Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
    • Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
    • Record after-call actions and perform post call analysis for the claim follow-up
    • Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
    • Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
    • Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments


      To be considered for this position, applicants need to meet the following qualification criteria:

      • 1-4 Years experience in accounts receivable follow-up / denial management for US healthcare customers
      • Fluent verbal communication abilities / call center expertise
      • Knowledge on Denials management and A/R fundamentals will be preferred
      • Willingness to work continuously in night shifts
      • Basic working knowledge of computers.
      • Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Access Healthcare will provide training on the client's medical billing software as part of the training.
      • Knowledge of Healthcare terminology  and ICD/CPT codes will be considered a plus