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Application Management

Constant 24/7/365 management and issue resolution, for less. Partner with a highly-skilled, motivated team of healthcare experts to ensure your applications run smoothly and issues are resolved within minutes. Build a personalized and scalable solution guided by industry best practices, predictive analytics, and forward thinking quality processes. 


KEY FEATURES:

Predictability

Transparency

Measurable Results

Applications support and maintenance

  • Industry standard processes and best practices
  • Optimized services and continuous improvements adding business value


How we can help

  • 24x7 functional and technical support based on SLAs/KPIs
  • End to end support ranging from incident management to knowledge management
  • Personalized support solutions that scale from small businesses to large enterprises (T&M to Managed Services)
  • Industry standard Best Practices: ITIL based, Six Sigma based quality processes, Metrics and Dashboard


What we have to offer

L1 Service Desk

L2 and L3 Application Support

  • Incident management
  • Problem management

Application Maintenance

  • Event management
  • Problem management
  • Operational intelligence
  • Change management
  • Release and deployment
  • Knowledge management
  • Application & Database monitoring


Next Gen Themes

  • Autonomics
  • Predictive Analytics
  • Database Monitoring
  • Gamification


Learn more about Access Healthcare's Application Management services. Tell us a bit about your situation and a representative will connect with you soon.

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